Photo to Video AI Refund Policy

Payment refunds and credit returns

Photo to Video AI, operated by 扬帆AI中国有限公司, handles two different situations: a return of credits charged for a failed video task, and a refund of money paid for a subscription or credit pack. Returning task credits does not refund a purchase. For questions, email support@photo-to-video-ai.org.

Failed video tasks

When a task is confirmed as failed, its charged credits are returned to your balance automatically. No video result, a provider failure and a completed video you simply dislike are different outcomes. A completed video does not automatically qualify for a credit return because its motion or look differs from what you expected.

A task may stay pending while we check whether the provider accepted it or is still processing it. A long wait alone is not confirmation of failure. Check the task status on the home page and your credit records. If a confirmed failure has no matching return, contact support with the task ID. Avoid creating new tasks while the first one is unresolved.

Subscription and credit-pack refund requests

Money refunds for subscriptions and one-time credit packs are reviewed case by case. There is no automatic money-back guarantee. We consider the order, payment status, credit delivery and use, the problem you report, and any mandatory rights under applicable law. Unused credits alone do not guarantee a refund, and used credits do not override rights the law gives you.

Contact us promptly about a duplicate charge, a payment you did not authorize, credits not delivered after a confirmed payment, or a material service problem. Do not pay again only because an order is pending. We may ask for information needed to verify the payment and that you own the account.

How to request a review

Email support@photo-to-video-ai.org or open an account support ticket. Include:

• The email used for your Photo to Video AI account.
• The order number from Payments, the purchase date and the payment method.
• The reason for the request and the outcome you are asking for.
• Relevant task IDs, error messages or a screenshot with sensitive information removed.

Do not send passwords, security codes or full payment-card details. We will review the request and tell you the outcome. A submitted request is not an approved refund.

Approved refunds

If approved, the refund goes through the payment provider to the original payment method where supported. Bank and provider processing times vary; support can help check the status, but we do not promise a fixed arrival date. The amount, including any partial refund, is confirmed during the review.

Once the provider confirms a refund, the payment record is updated and the related unused credits are adjusted to match the refunded amount. A refund is not an extra credit award. Check Payments and Credits for the recorded result.

Cancellation and credit expiry

Cancel a recurring subscription in Billing, then check the status and effective date. Cancellation is separate from a refund request: a refund does not automatically cancel a subscription, and cancelling does not automatically refund an earlier payment.

Subscription credits expire at the end of their purchase period. One-time packs currently expire after 365 days and do not renew automatically. Expiry is separate from a failed task. Review Pricing and the purchase details before you buy.

Your legal rights and updates

This policy does not limit mandatory consumer rights or remedies under applicable law. Read it together with the Terms of Service. The date above identifies the current version.